At Skylar Trails, we are committed to delivering your camping gear, luggage, and travel accessories safely and efficiently, no matter where your adventures take you. We proudly operate worldwide, ensuring that travelers across the globe can enjoy our premium-quality products designed for every journey. This Shipping Policy outlines how we handle the processing, handling, and delivery of your orders.
Order Processing Time
Once you place an order, our team begins preparing it for dispatch within 1–3 business days. During busy seasons, promotions, or new arrivals, processing times may take slightly longer, but we always strive to get your order to you as quickly as possible. You will receive a confirmation email once your order has been processed and shipped.
Shipping Methods and Delivery Time
We work with trusted international couriers and logistics partners to ensure timely delivery to all destinations. Standard delivery times vary by location but typically range between 7–15 business days after dispatch. Remote or rural areas may take a few additional days. All deliveries are made directly to the address provided at checkout, and customers are encouraged to provide accurate contact details to avoid delays.
Cash on Delivery Orders
Skylar Trails exclusively offers cash on delivery (COD) as our payment method. Please ensure that you or an authorized person is available to receive and pay for the package upon delivery. In cases where a delivery attempt is unsuccessful, our courier partner will reach out to reschedule.
Order Tracking
After your order is shipped, you will receive an email with your tracking details. You can use this information to monitor your shipment’s progress in real-time through the courier’s website. For any assistance with tracking, our customer support team is available to help.
Lost or Delayed Packages
While we work hard to ensure timely delivery, unexpected delays can occur due to customs, weather conditions, or courier issues. If your order appears delayed or lost, please contact us immediately at [email protected], and we will investigate and resolve the issue promptly.
Contact Us
For any questions about your shipment, delivery times, or order status, please contact our support team at [email protected].
